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Copyright CBD JERSEY 2019

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.cbdjersey.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;

Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals under the age of 18 years and under.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@cbdjersey.com or by mail using the details provided below:

Block 3, Ground Floor, Grenville St, Jersey, St Helier JE2 4UF

Delivery Information

We endeavour to dispatch all orders within 24 hours, Monday to Friday.

Please ensure your delivery address is correct before completing your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.

In the event of non-delivery, please allow 21 days before contacting us (28 days for International customers). Postal regulations mean that unfortunately we cannot follow up on missing items before that time.

If your order has not arrived after this time, please contact us.

UK: All prices include standard delivery charges
Delivery normally takes no more than 3 to 5 working days.

Delivery Cost - £4.95

Delivery normally takes 7 to 10 working days. Please note that weight restrictions may apply to International orders.

We deliver to the following countries:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Spain
Sweden
Slovenia
United Kingdom
Iceland
Liechtenstein
Norway

Refunds

EXCHANGES
If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.

REFUNDS
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).

Payment

CBD JERSEY receives payment with PayPal, VISA, VISA Electron, Mastercard and JCB.

All amounts are in GBP. British Pound and does not incl. VAT.

CBD JERSEY uses an authorised payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you can not read your information.

Delivery
CBD JERSEY delivers every weekday, with orders made before noon. 12:00pm

See our delivery terms - https://cbdjersey.com/#delivery

Complaints
There are 2 years of right of claim under the Purchasing Act. Our right of complaint applies to defects in materials and / or fabrication.

The complaint does not apply to errors or damage caused by improper operation of the product / service.

CBD JERSEY will cover return costs to a reasonable extent.

Upon return,
please contact and send complaints to:

Block 3, Ground Floor, Grenville St, Jersey, St Helier JE2 4UF

Packages will not be sent on demand.

Refund
If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.

Right of withdrawal
14 days full return on goods purchased in our webshop.
The period is counted from the day you receive the order.

Return costs must be covered by yourself. Also see - www.cbdjersey.com/#refunds

Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must return within 14 days of returning the shipment.

The notification shall be given per mail at help@cbdjersey.com

In the message, please let us know clearly that you wish to exercise your right of withdrawal.

Item Condition When Dispatching The Return:

You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant's commercial value.

In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use.

Complaints - Overview and Links:
If you have a complaint about a product purchased from our webshop, a complaint may be sent to:

Complaints Department:

Block 3, Ground Floor, Grenville St, Jersey, St Helier JE2 4UF

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission Online Complaints Platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, please provide them with our e-mail address: help@cbdjersey.com

Contact

Call us on +44 (0)7700 321 114. Our customer service line is open Monday to Friday, 10am to 4pm (GMT). Call charges vary according to service provider.

Contact

Block 3, Ground Floor, Grenville St, Jersey, St Helier JE2 4UF

help@cbdjersey.com

Thank You for your Order.

We will send your CBD Oil within 24 hours.

If you need any help please click the contact us button.